This website uses cookies. By continuing to browse, you accept the use of cookies.
Manage my bookings
To see the details of any reservation, simply enter the number of the booking you want to view and e-mail partner.
  • All fields are required
  • Please enter a valid email address
  • The reservation could not be canceled
  • Booking cancelled successfully

Our mission

At Hotusa Hotels, we have spent years working to equip independent hotels with all the necessary tools to work with the resources available to the large hotel chains.

In this mission, we are driven by a bold spirit, defined equally by competitive efficiency, leadership skills and a large expertise bound by years of activity and good management in the hotel market.

With the firm belief that progress is faster and better in company, on this journey, we invite the hotels who wish to share this unique vision and the ability to identify opportunities of development, success and growth with us.
Progress is faster and better in company
HISTORYLeading the way for over 40 years
110
BRANDS

Our collections

As every hotel is unique and special, Hotusa Hotels has created a
range of seals of quality which correspond to different types.
TERMS AND CONDITIONS
1. IDENTIFICATION OF THE PARTIES The following terms and conditions regulate the access and use of the URL www.hotusa.com (hereinafter the PORTAL), owned by Hotusa Hotels S.A., (hereinafter HOTUSA), whose business name is HOTUSA, with registered address C/ Mallorca, nº 351, 08013 Barcelona, and CIF (Tax ID) A ¿ 60156502, registered in the Commercial Registry of Barcelona, Folio 199, Volume 41.179 of Companies, Sheet number B - 81.262. And party of the second part, the natural person, hereinafter the USER, who accesses the page to receive information and contract the services offered through the portal. Prior to contracting, it is necessary for the USER to read these Terms and Conditions of Contract and expressly accept them by clicking on the button at the end of the form, "I have read and accept the Terms and Conditions of Contract". In the event you do not accept these Terms and Conditions, you must refrain from contracting the services offered by HOTUSA. 2. PURPOSE OF THE SERVICES OFFERED. HOTUSA offers its services through the use of the website www.hotusa.com (hereinafter THE PAGE), which provides the user with tourism-related services. For the provision of these services, HOTUSA, has all the necessary permits and licenses for the exercise of its activity. These general terms and conditions of use regulate the general use of the portal, as well as the actual contracting of hotel booking services. However, contracting a specific booking will be subject to the specific terms and conditions established for each case. Similarly, the USER agrees to accept and respect the terms and conditions of purchase established by any hotel entity with which the USER chooses to contract, including, but not limited to, the payment of any accrued amounts and compliance with any regulations and restrictions regarding the availability of rates, products or services. In the event there are special regulations or restrictions that affect certain rates, products or services selected by the USER, such special regulations or restrictions will be displayed on the USER¿s screen before proceeding to the booking. And, party of the second part, the natural person, hereinafter USER, who accesses the page to receive information and contract the services offered through the portal. 3. PRECONDITIONS To start the contracting process, the USER must comply with the following preconditions, which will not be included in the aforementioned contracting process: Carry out the search for one or more services through the corresponding Search Engine made available for that purpose by HOTUSA on the PAGE, and select the product (s) or service (s) of their interest. Accept these General Terms and Conditions, offered prior to the start of the contracting process, and available for download and printing on the PAGE. This acceptance will be given by clicking on a box located for this purpose, with the text ¿I have read and accept the conditions of purchase¿. 4. CONTRACTING PROCEDURES The contracting of services through the PAGE will be based on the following process: Once these General Terms and Conditions have been accepted and the service chosen, the USER will access a page in which they will be requested to enter the personal data of the person in the name of whom the booking is made. All data collected will be treated in accordance with the Privacy Policy of the PAGE. Secondly, the necessary data will be requested for payment, by credit card only and through the payment gateway established for this purpose, of the selected service. Likewise, all data collected will be treated in accordance with the Privacy Policy of the PAGE.Secondly, the necessary data will be requested for payment, by credit card only and through the payment gateway established for this purpose, of the selected service. Likewise, all data collected will be treated in accordance with the Privacy Policy of the PAGE. The bookings made by the USER will be subject to the specific terms and conditions the suppliers or organisers of said products or services establish for each case, and that are foreseen in the following clause. Likewise, the User agrees to accept and respect these booking terms and conditions, including, but not limited to, compliance with any regulations and restrictions regarding the availability of rates, products or services. The USER will give their consent by clicking on the ¿Place order¿ button, which appears at the bottom of the page on which payment details are requested. This confirmation will be sent electronically to HOTUSA, which will take care of its storage and conservation to guarantee the process. The confirmation of the purchase by the service provider will imply, in any case, the conclusion of the contract, and the commitment on the part of the client to the accrual of the established amounts. Once the consent is given, a page confirming the purchase will be displayed on the screen, and an e-mail will be sent to the client with the relevant information. 5. SPECIAL CONDITIONSThe special conditions of each service, including among other prices, modifications, cancellations, and other aspects not contemplated in these General Terms and Conditions, will be governed by the provisions of the corresponding service providers, and will be subject to modifications for which HOTUSA, as a mere intermediary, accepts no obligation or liability. Said Special Conditions shall be understood as accepted in accordance with the provisions of the preceding clause. In the event that these special conditions do not allow changes or cancellations to be made by the client, they will not be entitled to a refund of the amount paid as a booking to HOTUSA. 6. OBLIGATIONS OF HOTUSAHOTUSA is bound by the following conditions: Make the utmost effort to implement the necessary procedures to complete the acquisition by the USER of the service contracted by them through the PAGE. Provide the USER with the necessary documents to use the contracted service. Comply with the other obligations provided for in these General Terms and Conditions, as well as in the Special Conditions provided for in Clause Five. 7. OBLIGATIONS OF THE USERThe USER is bound by the following: - Pay the corresponding amounts, including taxes and fees. - Be personally accountable for the authenticity of the data provided, and that such data matches their identity when expressing consent and making payments. - Accept any kind of liability arising from the non-possession of the documentation required to use the contracted service, and being therefore informed of the necessary requirements in this regard, and expressly including those related to border access to third countries. - Comply with the other obligations provided for in these General Terms and Conditions, as well as in the Special Conditions provided for in Clause Five. 8. RESPONSIBILITIESThe parties acknowledge that HOTUSA, given its status as a mere intermediary between the service providers and the USER, is liable solely under the terms provided in the applicable legislation on travel agencies. Likewise, they acknowledge that HOTUSA cannot guarantee the absolute continuity of the service or the absence of computer viruses in the services provided through its network, which may cause alterations in the programmes or documents stored in its information systems, although every effort will be made to prevent these circumstances from occurring. HOTUSA will not be responsible for the lack of veracity, inaccuracy or out-of-date character of those schedules, prices, and other relevant information about the services offered through the website by their respective providers, nor for the non-compliance or defective compliance by them of the obligations arising from the regulations in force and the terms and conditions of sale of each of the bookings contracted through the PAGE. If due to force majeure (including, but not limited to, political or economic disorder or instability affecting security), deficiencies in the bookings, confirmations and/or execution of any trips or services contracted through HOTUSA, due to circumstances that are unforeseeable or cannot be solved by HOTUSA, or if it is even impossible to comply with some of the conditions agreed, the client waivers the right to submit any claim against HOTUSA and/or the companies of the HOTUSA group, current or future, due to these deficiencies or non-compliances, unless a lack of professional diligence on behalf of HOTUSA is verified. 9. IMPOSSIBILITY OF PROVIDING HANDWRITTEN SIGNATUREDue to the special characteristics of remote contracting, the USER acknowledges the impossibility of signing the payment slip, understood as the document normally used to provide compliance of the transaction. For this reason they waiver the use of a signature for any electronic transactions generated as a result of the booking through the PAGE of any of the services offered therein, expressing their agreement through the procedure provided in the Fourth clause of these General Terms and Conditions for Contracting. 10. CORRECTION OF ERRORSHOTUSA provides its clients with the electronic address atencion.cliente@hotusa.com, to which the USER may be directed in case of detecting any error in the introduction of data during the contracting process. To that effect, you will have 24 hours to contact HOTUSA for this purpose, from the moment of order confirmation. 11. MODIFICATION.HOTUSA may unilaterally modify, at any time it deems necessary, these General Terms and Conditions, as well as introduce new clauses therein. These modifications must be announced on the front page of the PAGE with a two (2) week notice, and in no case will they affect the contractual relationships concluded prior to them. 12. DATA PROTECTIONAny data processing arising from the execution and fulfilment of these General Conditions will be adjusted to what is established in the Privacy Policy made available to the client on the PAGE, and that will be understood as a comprehensive part of these Terms and Conditions. (Spain). 13. SHIELDThe declaration of nullity of any or some of the Clauses of these General Terms and Conditions by the competent authority shall not impair the validity of the remaining ones. In this event, HOTUSA undertakes to draft a new Clause replacing the annulled one with one that is as similar as possible. If substitution is impossible and the clause is essential for the Contract in the opinion of the party affected by its deletion, they may opt for the termination of the Contract. 14. FINAL JURISDICTIONWith express waiver of the jurisdiction that may apply to them, both parties submit to the jurisdiction and of the courts of the client¿s place of residence.

Our website is not, nor can it be interpreted as, a recommendation or promotion of the quality, level of service or classification of a hotel. The classification of hotels by stars, carried out in accordance with international conventions, provides non-binding information about the category of the hotel. The classification used in EUROSTARS HOTELS is based on the valuation made by the hotels themselves, which has been verified by EUROSTARS HOTELS according to their own evaluation system the experiences of their guests. Additional information and descriptions of the hotels are also based on the information provided by the hotel itself.
Data Protection
As a result of browsing the website and completing its forms, the user accepts that the personal data provided by him or herself or that is provided in the future through such services, are subject to processing by HOTUSA and group companies (including HOTELES TURISTICOS UNIDOS SA, CIF A08452567, HOTUSA HOTELS SA, CIF A60156502 and EUROSTARS HOTEL COMPANY SL, CIF B64930910 and other HOTUSA companies), including the collection of access data and the use of cookies and features provided by third parties.

Purpose of the data processing, legitimation and recipients of the information

The data is used to:

· Allow the operation of the website and provide access to areas for registered users.

· Register and respond to requests made by users through web forms (contact, etc.).

· Provision and administration of HOTUSA services, processing of reservations and the payment of products and services through GROUP or related websites, call centres, mobile communication systems based on GSM, GPRS or UMTS technologies; incident management and complaints.

· Manage participation in loyalty programmes.

· Subscription to HOTUSA newsletter, advertising and other commercial promotions by email, SMS, MMS or any other similar means of HOTUSA.

· Conducting quality surveys.

· Conducting contests.

· Application to work at HOTUSA.

· Web analytics and statistics.

· Include features provided by third parties (Google Maps, etc.).


Web browsing and access to areas for registered users

· Purpose: the necessary data for the provision of online services are processed, including the registration of IP addresses, visited pages and access date, as well as information about the user's terminal. The data is also processed for security and web improvement purposes.

· Legitimation: the processing of data is necessary for the provision of online services; consent, expressed through the use of the website.

· Recipients and transfers: companies and establishments of HOTUSA.

The delivery of all the data required for registration as a user is mandatory if not specified otherwise in the registration form, and HOTUSA may deny registration to the interested party who does not provide such data.


Use of web forms

· Purpose: meet the requests made through the web forms.

· Legitimation: consent expressed when using and sending the form.

· Recipients and transfers: companies and establishments of HOTUSA and other companies involved in providing the requested services


Provision of services

· Purpose: to provide services including management of hotel reservations and payment. Send information about HOTUSA's services electronically.

· Legitimation: execution of the contract or provision of the service.

· Recipients and transfers: companies and establishments of HOTUSA and other companies involved in providing the services requested, including the requested hotel establishments.


Loyalty programmes

· Purpose: to participate in the loyalty programmes of HOTUSA (Star Traveler, Corporate and others). Send information about HOTUSA's services electronically. Customise business information based on the profile or location.

· Legitimation: execution of the loyalty programmes; consent.

· Recipients and transfers: companies and establishments of HOTUSA.


Subscription to the HOTUSA newsletter, advertising and other commercial promotions

· Purpose: to send information about HOTUSA's services, by email, SMS, MMS or any other analogous means.

· Legitimation: existence of a prior contractual relationship; consent.

· Recipients and transfers: companies and establishments of HOTUSA.


Quality survey

· Purpose: to know the opinion of the clients and attend to their comments.

· Legitimation: is part of the execution of the contract or service provision.

· Recipients and transfers: companies and establishments of HOTUSA, quality departments.


Contests

· Purpose: to organise contests to promote HOTUSA, its establishments and brands. Communication of the winners and delivery of prizes, if applicable.

· Legitimation: execution of the contest, including the publication of the winning work (for example, photographic and literary competitions) and its author according to the rules of participation.

· Recipients and transfers: companies and establishments of HOTUSA. Web pages, social networks and media where the winners are published.


Application to work at HOTUSA

· Purpose: to participate in present and future selection processes of HOTUSA and its establishments, assess the candidate.

· Legitimation: consent, essential to hold the status of candidate.

· Recipients and transfers: companies and establishments of HOTUSA.


Web Analytics

· Purpose: to know the way in which the web is searched, accessed and used by the public. It may involve the collection of personal data such as IP address, connection location, information about navigation software or hardware, etc.

· Legitimation: consent, expressed through the use of the Website.

· Recipients and transfers: companies and establishments of HOTUSA.


Functions provided by third parties

· Purpose: incorporate functions provided by third parties, such as maps, analytics, social buttons, Zendesk chat widget, etc.

· Legitimation: consent, expressed through the use of the Website.

· Recipients and transfers: The functions of third parties establish a direct connection between the user's browser and the Internet domains of third parties, allowing the download and execution of the function, including from pages outside the European Economic Area.


This website integrates functions of Google Inc, like Google Analytics and Google Maps. By using this website, the user authorises the processing of their data by Google in accordance with the terms of its privacy policy: https://policies.google.com/privacy.


Veracity of data

The user must fill in the forms with true, exact, complete and up-to-date. The user will not enter data referring to another person; HOTUSA will presume that the data has been provided by the owner thereof. The user will be solely responsible for any damage or loss, direct or indirect that could cause to any person because of the completion of the form with data relating to another person.


Access rights, rectification, erasure, opposition and others

The data subject has at all times the right to access, rectify, and erase the data that concerns him or herself, as well as to oppose the processing of the data, in the terms included in the data protection legislation. He or she also has the right to request: the portability of his or her data, the revocation of the consent given if any and the limitation of the processing.

The owner of the data may exercise these rights by writing to HOTUSA (reference DATA PROTECTION) C/ MALLORCA 351 08013 Barcelona (Spain), this communication must include a signed request indicating the action requested and a photocopy of the ID or passport.

The data subject may also oppose the reception of commercial e-mails, just by requesting it by an email sent from the address to unsubscribe and directed to e-marketing@hotusa.com.

If the data subject thinks that the processing of his or her data violates the data protection legislation, he or she can lodge a complaint to the data protection supervisory authorities.


Data protection officer

For any question related to the processing of data by HOTUSA, the data subject can contact the data protection officer by sending a letter to:

Data protection officer HOTUSA. C/ Mallorca 351, 08013 Barcelona, Spain.


Minors of age

The use of HOTUSA's web services is prohibited for persons under 18 years old.


Data recipients and international data transfers

The user is informed that, for the provision of products and services offered, HOTUSA must communicate necessarily the personal data of the user to the suppliers of the products and services chosen by the user.

In relation to the services and establishments outside the Economic European Area, the data necessary to subscribe and provide services will be subject to international data transfer, including to countries that do not have data protection legislation comparable to the European legislation.

In relation to GRUPO HOTUSA, companies include among others CITADEL SL, DIANA HOTELERA SA, EUROSTARS HOTEL COMPANY SL, EXE HOTE LS SL, FAMILIA HOTELS SL, HOTELES TURISTICOS UNIDOS SA, HOTELIUS SL, HOTUSA HOTELS SA, IGM WEB SL, KEYTEL SA, MUCHOHOTEL SA, RESTEL SA, ROOMLEADER SL, ROOMTRADE SL, ROSEUS HOTELS SL.


Data security

HOTUSA has one of the safest technologies, as far as the protection of your credit card data is concerned. It also complies with all international standards that legislate the subject. All sections of HOTUSA where we request sensitive information use the SSL communication protocol. This means that the information that travels through the Internet from your computer to our server makes it encrypted, making them indecipherable to any outsider. This technology ensures and guarantees, that your data can not be intercepted, manipulated or impersonated, in any way. This way, payment through Internet is now as safe as direct purchase.


What does SSL mean?

SSL (Secure Socket Layer) is a standard Internet security technology. Applies an encryption system (coding) that provides maximum confidentiality of the data transmitted to us. This prevents illegal entry or interception in a system while the data circulates on the Internet. For greater security, this data is stored in a secure server protected by a "firewall" in continuous monitoring.