Here at hotusa.com we want to offer our clients the best prices on the market, and so we want to guarantee that booking your hotel on our website you will find the best price possible.
We are convinced that our prices are the best, and for this reason, our guarantee leads us to even take on penalties if we are unable to fulfil our guarantee in any case.
We have come up with a system to back up our commitment. It is easy, comfortable, and totally transparent, and any client can easily test it.
Conditions of the “Hotusa Best Price” Guarantee
• Clients must book at hotusa.com.
• We give clients who have booked at our website hotusa.com a period of 2 hours* maximum from the time of confirmation of the booking they have made to let us know that the hotel that they have booked, with the same type of room and food plan, and under the same booking conditions, is available at a more economic price on the market, whether through another operator, an on-line travel agency, or directly through the hotel.
• To accredit it, simply send a screen image or other documentation that will allow our operations department to verify that it is really possible to book at a lower price than that obtained at hotusa.com to the e-mail address firstname.lastname@example.org or to the fax number +34902932219.
• If it is truly accredited that the price offered at Hotusa.com is not the best price available on the market, under the conditions set out above, we will apply the same price.
• This guarantee is not valid for:
- Changes in rate relative to fluctuations and/or differences on the currency exchange rates.
- Group bookings, rates negotiated for companies, early-booking rates with discounts for purchasing early, or any other rate with booking conditions different than those offered by Hotusa.
*Note: We grant a prudential margin of 2 hours due to frequent oscillations (both rising and falling) in hotel rates, obligating us to update our prices with this frequency..