Individual Reservations

Call-Center

HOTUSA makes sure to guarantee quality service to its individual clients who wish to make hotel reservations, placing over 30 professional operators at their disposal.

Our trained, experienced staff handles an average of 3,000 calls a day at our Call Centres located in Barcelona and Rome, to deal quickly and efficiently with the individual bookings made by over 10,000 travel agencies who are Hotusa clients in both countries, as well as to answer possible questions about our hotels or destinations.

The staff work with a structure of three large areas, allowing them to offer clients more comprehensive, personalised service. The divisions are International FIT, Style Hotels and holiday brands such as Euronatur, A Mares and Domus Selecta:

• The FIT area is responsible for distribution via national and international tour operators.

• The International area offers bookings in hotels outside Spain, also allowing clients to reserve along a route through different countries in a single request.

• Style Hotels meets the needs of business clients by offering establishments for meetings and conferences, or simply booking individual stays.

• The Holiday area, made up of Euronatur, A Mares and Domus Selecta, cover the establishments located in mountain areas, seaside areas, and charming hotels, respectively.
  

Finally, we should mention the setting up of toll-free numbers to deal with calls from Italian, Portuguese, French and British agencies, in order to encourage the flow of bookings.

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GDS

Besides marketing through its own central booking service and the direct distribution channel via Internet, Hotusa has a cutting-edge Switch through Pegasus which enables it to offer a Next Generation Seamless connection to GDS under the representation code HA.
In this way travel agencies will have instant real-time access to the prices and availability stored in Hotusa’s own booking centre. The agility provided by single, centralised planning for all distribution channels (by telephone, electronic and GDS) is a strategic added value for association with our brand name.

Web

Thanks to HOTUSA’s own technology, it has been possible to develop an Internet platform through which travel agencies can make their bookings.

Reservation System for Travel Agencies www.hotusahotels.com.
The Hotusa portal is a tool used on a daily basis by over 25,000 travel agencies for their reservations and enquiries concerning price and availability, as well as for looking up details about our partner hotels.

XML Web Services

This is Hotusa’s direct distribution channel. Integration and distribution agreements with Internet portals are of major strategic importance.
Thanks to agreements of this kind and to HotelRes XML, our associated hotels are available through the following Internet portals:
ATRAPALO.COM
HOTELIUS.COM
MUCHOVIAJE.COM
VIAJAR.COM
CENTRAL DE RESERVAS.COM
RUMBO
HOTELKEY.COM
VIAJES WEB
SLEEPINSPAIN.COM
DESPEGAR.COM

Private Label

The Hotusa group’s HotelRes technology enables it to create personalised Internet booking systems for client travel agencies’ websites, tailored to meet their needs, thanks to a generic brand interface offering a wide range of solutions to meet the needs and expectations of individual clients and companies.
The purpose of this package is to provide travel agencies with a powerful tool which, at no cost, allows them to offer their customers the chance to book hotels through their own Internet website. This represents considerable added value and an improvement in the relationship between Hotusa and travel agencies.